FAQ(Keio Mail)

FAQ (Frequently Asked Questions)

A. Questions about Keio Mail

1. What is Keio Mail?
2. Who can use Keio Mail?
3. Can I use Keio Mail after I graduate or leave the university?
4. Iwant to use Keio Mail. Who do I contact?
5. What is the difference between the mail systems operated by the local ITC or faculties, and Keio Mail.
6. Will the mail system operated by local ITC and faculties still be usable in the future?
7. Am I supposed to use Keio Mail as my main account from now on?
8. Idon't need Keio Mail.
9. Can I use my current email address for Keio Mail as well?
10. Are there any fees charged for using Keio Mail?

B. Questions about login and passwords

1. Ican't log in.
2. Can I log in with my Student ID number?
3. Can I log in with an email address issued by the local ITC?
4. Iforgot my email address (Keio ID).
5. Iforgot my password.
6. How can I change my password?
7. My password was stolen (or was obtained by someone).
8. Ican't change my password.
9. What is the maximum length of the password and what kind of characters can I use?
10. Where is the login page for Keio Mail?
11. Can I use Keio Mail while I'm away from the university, such as at home?
12. What is the "user ID" for Keio Mail? Where can I get one?
13. Iwant to change my email address (Keio ID) for Keio Mail.
    I entered some wrong characters when I registered my Keio ID. Can I change the ID?
14. As far as I can remember, I didn't register a password for Keio Mail.
15. Where did the mobile login window go?

C. Questions about the system environment and functions

1. What are the specifications for Keio Mail?
2. How large is the storage capacity of the email spool?
3. Can I use POP3 protocol with Keio Mail?
   I want to retrieve messages with my email client and store them on my PC instead of using Keio Mail as a Web mail system.
4. Can I use IMAP protocol with Keio Mail?
5. Idon't know how to use Keio Mail with POP3 and IMAP4 protocols.
6. Can I access Keio Mail from a mobile device such as a mobile phone?
7. How can I access Keio Mail from a mobile device, such as a mobile phone?
8. How do I use Web mail?
9. Why does Keio Mail only support POP3s, IMAPs and SMTPs protocols?
10. Can I forward messages to other email addresses?
11. What is the difference between "forward to mobile" and "mobile use"?
12. What is the "POP3 email function"?

D. Questions about errors and failures

1. Icannot receive email.
2. Icannot receive particular messages. It seems that other email is received without a problem.
3. Iuse folders on Web mail, and I cannot retrieve email in the mailbox using POP.
4. My assigned storage capacity is full. What should I do?
5. Email arrival notifications are being delivered to my mobile phone one after another. Is there any way to stop this?
6. Ideleted an email message by mistake.
7. Iwant to add the sender's email address to my address book (contact list).
8. Even though I click [Compose email], the Compose window does not appear.
9. At times, the number displayed for unread/read email messages is lower than the actual number.
10. How can I cancel the narrowed down search list after finishing a search?

E. Questions about submitting inquiries

1. Ihave a question. Who do I contact?
2. Where is the Help Desk (contact office) located?
3. When is the Help Desk (contact office) open?
4. I'm now studying abroad and cannot visit the Help Desk.